Frequently Asked Questions

Can I include a gift message with my order?

Please do! Every order comes with the option to include a handwritten gift card at no charge.

When will my order ship?

Once an order is placed we guarantee that it will ship out within 2 business days, however we’re often able to get orders out with 24 hours. From there, shipping time is dependent on your location. All orders ship from Milwaukee, Wisconsin via USPS.

Do you offer international shipping?

At this time we only offer shipping within the United States.

Can I return my order?

Yes. We want you to be 100% satisfied with your Cardinal and Canary experience, so we offer returns, refunds, and exchanges within 30 days of purchase. Just send an email to and we’ll take care of it!

Would you consider including my product on your website?

We love meeting like-minded companies! If you have a product that is ethically and sustainably made, then we’d love to chat! You can reach out to us via the contact form on this website, or you can send us an email at